Terms and Conditions

These terms and conditions constitute an agreement between you, the customer, and The Wiltshire Tea Company. You should read these terms and conditions carefully since all business transacted through this web-site is subject to these terms and conditions.

* All orders for delivery within the U.K. will be shipped by first class post via the Royal Mail.
* All prices are quoted in UK Sterling and include VAT at the current rate
* Orders are accepted for delivery anywhere in the world
* All orders in the UK have a maximum delivery charge of £4. You only pay the cost of the postage of £4 whichever is the least. Orders for delivery elsewhere in the world - delivery charge will be advised prior to despatch.
* All Delivery Charges include Packaging
* Prices are exclusive of carriage.
* All orders will be despatched within 24 hours of receipt with the exception of orders received at weekends or on an English Bank Holiday when the goods will be dispatched on the first available working day.
* Please note that the Channel Islands are classed as international according to Royal Mail and overseas couriers
* Please note that we cannot accept responsibility for parcels once they have been passed on to our various carriers.
* In the event of non arrival of your parcel then please contact us within 5 days of the expected delivery date and advise our customer services.
* If in the unlikely event that you are unsatisfied with the goods received then please contact us within 24 hours of receiving the parcel so that the matter can be rectified. All matters such as these will be dealt with on an individual basis by the managing director.
* These terms and conditions shall be governed by, and construed in accordance with, the laws of England and Wales.
* Any disputes shall be exclusively subject to the jurisdiction of the courts of England and Wales.
* E. & O.E.