Frequently Asked Questions
Below are some questions we are commonly asked about us and our tea. Many answers can be found in our FREE Tea Brewing Guide. If you have any further questions please contact us and we will endeavour to answer your question as soon as possible.
I have not received my order yet, what can I do.
If you have not received your order 5 days after placing it please look HERE.
How do I recycle the loose tea bags?
Do teabags contain plastic?
How do long should I brew my tea for?
The time suggested is only a guide and after a while you can experiment with brewing times to end up with the perfect cup of tea to suit your own taste.
To help you get the best from our tea, click here to download our
How much tea should I use?
Is there a difference between loose leaf tea and tea in a teabag?
Most of our tea bags have enough tea for 2 cups as opposed to standard tea bags which only have enough tea to make one cup. This means you shouldn't need to "add one bag for the pot" with our bags.
Is there a right or wrong way to use tea bags?
To get the best tasting cup of tea from the tea bag you need to follow these simple steps;
- Buy the best quality tea you can afford. Just because you want to use a tea bag you don’t have to compromise on quality and flavour.
- Use boiling water (unless using a Green or White tea) not just hot and water that has only boiled once.
- Leave the tea bag to brew for the recommended time or until it has reached the colour you like. Do not squeeze the tea bag before taking it out. If you squeeze the tea bag you will push out the tea that has brewed longest and this could be bitter. Just gentle stir the bag around the cup and remove.
- Add any milk or sugar you want after you have brewed the tea and taken the tea bag out.
If you follow the guide you should have just as good a cup of tea from a tea bag as you would from loose leaf tea brewed in a pot.
How should tea be stored?
How do you decaffeinate tea?
This is the process we use for our decaffeinated tea.
The alternative method is to extract the caffeine by using solid carbon dioxide. For a tea to be called decaffeinated the tea must not contain more than 0.4% of caffeine in the dry weight of the tea. This equates to approximately 3.5mg of caffeine in 150ml cup of tea.
How much caffeine is there in tea?
Do different teas have different caffeine levels?
If you are looking for a tea with no caffeine, we sell decaffeinated English Breakfast or take a look at our range of Rooibos (Redbush) which are caffeine free.
Does tea have any health benefits?
Not only is tea a delightfully refreshing drink in its own right, but tea also contains many natural chemicals that have positive benefits for health. There has been a lot of research and many claims that tea can help with a number of ailments and conditions. We cannot verify the claims and can only report what has been said. Tea does contain many useful minerals and vitamins that the body needs on a daily basis as well as containing powerful flavonoid antioxidants and poly-phenols.It is accepted that Herbal Tea (not strictly a tea but an infusion) can help with many common complaints such as upset stomachs & headaches. Check our section on Herbal Tea to understand the many benefits you can get from Herbal Tea.
Do Black & Green teas come from different plants?
No, they both come from the same plant known by its botanical name Camellia Sinensis.
Can I use tea more than once?
Does the hardness of the water affect tea?
Soft water with a high PH affects the colour of the tea by making them look darker due to the greater ionisation of the tea polyphenols. For this reason if you live in a soft water area you may well need to reduce the time you leave the tea to brew. Soft water tends to make the best tasting tea. If you live in a hard water area you may be better to use a water softener or a water filter for the water you use in making your tea.
Can boiling water more than once affect the quality of the tea?
The amount of oxygen held in water is reduced by continued boiling which can leave the tea tasting rather flat. It can also make tea of a different colour and strength. It is always best to start with freshly drawn cold water for each new pot of tea to achieve consistently good results.
Does the milk go in first or last?
Milk was originally put in first to stop the fine china cups being cracked by the hot tea.
This became high class etiquette which dictated that the milk went in last and it was considered a lower class thing to put the milk in first. There is a good argument to put the milk in last if you are making tea for other people as you may not know if they want little milk, no milk or lemon with their tea. It can also be difficult to gauge exactly how much milk you need to put in the cup before you see the colour of the tea being brewed. There is an argument that if you put the milk in first the tea will not brew properly. This could be due to the milk cooling the boiling water too quickly or it could be that the milk somehow stops the tea infusing properly.
Having made the case for probably putting the milk in last there are some people who insist the tea tastes different if the milk goes in first.
In the end it doesn’t make a lot of difference so go with what gives you the best tasting cup of tea.
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Is tea a diuretic?
A review of the scientific literature suggests that tea does not have a diuretic effect due to caffeine unless the amount of tea consumed at one sitting contains more than 250 – 300mg caffeine, which is equivalent to between 5 and 6 cups of tea. There is no evidence that, in moderation, tea consumption has any adverse affect on fluid balance - indeed, tea drinking makes an important contribution to many people's fluid intake.