Frequently Asked Questions

Below are some questions we are commonly asked about tea. Many answers can be found in our Tea Brewing Guide. If you have any further questions please contact us and we will endeavour to answer your question as soon as possible.

Click a question below to see its answer.

How long should I brew my tea for?
All our teas come with a brewing guide to help with brewing times. The time suggested is only a guide and after a while you can experiment with brewing times to end up with the perfect cup of tea to suit your own taste. Click here to download our Tea Brewing Guide.
How much tea should I use?
Our loose tea comes with suggested quantities to use. Most of our tea bags have enough tea in them to make 2 cups of tea as opposed to most tea bags which are 1 bag per cup. Remember if you want a stronger cup of tea you should use more tea and not - just brew for longer!
Is there a difference between loose leaf tea and tea in a teabag?
The size of the tea leaf is the main difference. Because loose leaf tea has a larger leaf it becomes difficult to pack it into a teabag and still give it enough room to swell once it has infused. Our tea bags contain the same tea as the loose leaf except it has a smaller leaf. Manufacturers that produce cheaper tea bags use low grade tea with a very small leaf which have a larger surface area so they can claim their teas brew quicker. Good tea will take a bit of time to brew so all our teas come with a recommend brewing time. If you follow the instructions on our tea you will still get a quality cup of tea from our tea bags.

Most of our tea bags have enough tea for 2 cups as opposed to standard tea bags which only have enough tea to make one cup. This means you shouldn't need to "add one bag for the pot" with our bags.
Is there a right or wrong way to use tea bags?
The answer is yes. Most people use tea bags as a quick way to make a cup of tea. They boil the kettle throw a teabag in the cup add water give a quick stir and then squeeze the tea bag take it out and throw it away. This is not the best way to get anything like the best tasting tea with maximum flavour from your tea bag.

To get the best tasting cup of tea from the tea bag you need to follow these simple steps;

1. Buy the best quality tea you can afford. Just because you want to use a tea bag you don’t have to compromise on quality and flavour.
2. Use boiling water (unless using a Green or White tea) not just hot and water that has only boiled once.
3. Leave the tea bag to brew for the recommended time or until it has reached the colour you like. Do not squeeze the tea bag before taking it out. If you squeeze the tea bag you will push out the tea that has brewed longest and this could be bitter. Just gentle stir the bag around the cup and remove.
4. Add any milk or sugar you want after you have brewed the tea and taken the tea bag out.

If you follow the guide you should have just as good a cup of tea from a tea bag as you would from loose leaf tea brewed in a pot.
How should tea be stored?
Tea should always be stored in a cool dry place. The best container is air tight and dark. Avoid plastic containers as these can taint the tea and allow light in. If stored correctly tea can maintain its quality for over a year but it’s always best to have the freshest tea available.
How do you decaffeinate tea?
Tea can be decaffeinated in a number of ways. The main commercial method for decaffeinating black tea is to use either ethyl acetate or methylene chloride by washing the leaves at the end of the production process in the organic solvent. This process is strictly monitored and governed by legal limits and has minimal effect on the final quality of the tea.

The alternative method is to extract the caffeine by using solid carbon dioxide. For a tea to be called decaffeinated the tea must not contain more than 0.4% of caffeine in the dry weight of the tea. This equates to approximately 3.5mg of caffeine in 150ml cup of tea.
How much caffeine is there in tea?
Most teas contain approximately 40-70mg of caffeine per cup compared to coffee which contains on average 100mg per cup and cola which has about 30-60mg per 300ml. Even dark chocolate has approx 35-40mg caffeine in 60g of chocolate. Black teas tend to have slightly more caffeine and Oolong and Green teas tend to have slightly less. Herbal "teas," which are not truly teas but infusions of herbs, generally have no caffeine. The body naturally requires a certain amount of caffeine and it has been suggested that consuming between 8-10 cups of tea a day will have no detrimental effect on your body.
Do different teas have different caffeine levels?
All teas have roughly the same caffeine content, from 40-70 mg. per cup (compared to coffee, which has an average of 100 mg. per cup). Black teas tend to have slightly more caffeine and Oolong and Green teas tend to have slightly less. Herbal "teas," which are not truly teas but infusions of herbs, generally have no caffeine.
Does tea have any health benefits?
Not only is tea a delightfully refreshing drink in its own right, but tea also contains many natural chemicals that have positive benefits for health. There has been a lot of research and many claims that tea can help with a number of ailments and conditions. We cannot verify the claims and can only report what has been said. Tea does contain many useful minerals and vitamins that the body needs on a daily basis as well as containing powerful flavonoid antioxidants and poly-phenols.It is accepted that Herbal Tea (not strictly a tea but an infusion) can help with many common complaints such as upset stomachs & headaches. Check our section on Herbal Tea to understand the many benefits you can get from Herbal Tea.

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