The Wiltshire Tea Company
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Delivery Information

UK Delivery

Royal Mail Standard Delivery 2nd Class
To reduce delivery costs we use Royal Mail Standard Delivery for all orders under 2 kilo's. The delivery charge is dependent on the total weight of the order.
The quoted delivery time for this service is 2 - 3 days via Royal Mail 2nd Class post
but it can take longer.
Once we have dispatched your order we rely on the
Royal Mail for which we have no control.
Most orders arrive promptly
but some are delayed and take much longer.
We have had some cases where the postman tries to deliver but no one is there to receive it but doesn’t leave a card to say they have tried to deliver so you don’t know the parcel is waiting at the sorting office for collection.
If you think you may have missed a delivery it may be worth checking with your sorting office to see if they have the parcel.
We endeavour to dispatch all orders for Standard Delivery received before 12pm the same day (Monday - Friday).
Orders over 2 kg are sent via courier and can take 3-5 days. To be sent the same day orders must be received by 11:00am.
PLEASE NOTE: We must be notified of non receipt of orders within 14 days of dispatched so we can take steps to track the order. Any order not received after this time that has not been notified to us will not be refunded.
UK Mainland Delivery Options
 Weight
Standard Delivery (inc. VAT)
Less than 85g (For samples) £1.20
Up to 900g £3.50
900g - 1.9kg £3.50
1.9kg - 4.9kg £6.50
4.9kg - 15kg £7.95
15kg - 25kg £9.50
Over 25kg Please contact us
 

International Delivery

Please consult our shipping calculator on the checkout page.
If your country does not appear in this list and you would like us to provide a quote for delivery, please email us by clicking the link below.
We are not responsible for any duties or taxes levied by your country for importing goods.
PLEASE NOTE: We must be notified of non receipt of orders within 21 days of dispatched so we can take steps to track the order. Any order not received after this time that has not been notified to us will not be refunded.

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Contact

Email
sales@wiltshiretea.co.uk
Phone (Mon-Fri 9am-5pm)
01985 214021
Office address
37 Sambourne Road
Warminster
Wiltshire
BA12 8LL
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